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OUR SHIPPING POLICY
Tri-County Sewing Center offers FREE shipping on
selected items, as indicated in their respective
description on our website. FREE shipping is offered
only for the contiguous 48 United States.
OUR POLICY REGARDING RETURNS AND
EXCHANGES
30 DAY MONEY BACK GUARANTEE*
If for
some reason your purchase does not fulfill your needs,
you can return it once you have received a Return
Authorization Number from our Customer Service
Department. Simply call 1-315-635-7919 or e mail
tricosew@twcny.rr.com
for a Return Authorization Number and we will give you
proper instructions on returning your purchase.
 We
CANNOT accept returns without a Return Authorization
Number, so be sure to call us first.
Shipping charges are non-refundable, and items
purchased originally with Free Shipping will have
standard ground shipping fees deducted from the
refund. Customer is responsible for all shipping and
related insurance fees for the return shipment.
RESTOCKING FEE: Providing your purchase is
repacked according to factory standards and without
excess wear there is 10% Restocking Fee on new
Sewing Machines (does not include
Sergers, Computerized Sewing machines, and Computerized
Embroidery Machines).
*30 Day Return Policy applies to new Sewing Machines. Software, Memory cards, Disk packs, Cabinets,
Parts, Notions, Special order items, Used,
Refurbished, Specials, Closeouts,
Sergers, Computerized Sewing Machines and Computerized
Embroidery Machines are not returnable.
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WHERE YOU LIVE MAKES A DIFFERENCE
For your protection (as well as ours),
Tri-County Sewing Center only accepts orders from customers within the USA (including
Alaska, Hawaii, and Puerto Rico) and Canada.
We will not accept orders from anywhere else worldwide.
There are absolutely no exceptions.
All eligible orders are shipped via UPS. All
shipping and delivery addresses are computer verified. Please make sure your address is
accurate and complete so that your order is not delayed.
Please note that UPS does not deliver packages to
Post Office boxes; you will be sent a card to pick up your package at the
nearest UPS location in your area. |
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WARRANTIES:
All
Husqvarna Viking, White, and other sewing machines sold by
Tri-County Sewing Center are intended for home use only,
and are not intended for commercial use. Any commercial
use of a home sewing machine shall be construed as abuse
of the product and will void all warranties, including the
30 Day Return Policy.
SERVICE POLICIES:
 TRICOSEW.COM
prides itself on customer service after the sale. In
an effort to better serve you, please call 1-315-635-7919
or email
tricosew@twcny.rr.com for
a return authorization number for any service needed on an
item purchased from us. Items sent back to the store must
be insured and properly packaged in order to reduce the
potential for shipping damage.
TRICOSEW.COM is not responsible for damage to items coming
into the store, only for those items we ship to our
customers. Items returned must include daytime and evening
customer contact information as well as detailed
information of the problem.
Please
include a copy of the sales receipt as well. If an item is
returned without this information, service may be delayed.
We want to take care of all our customers and following
these guidelines will ensure that your repair is handled
promptly and efficiently. Shipping and related charges to
and from Tri-County Sewing Center is the customer's
responsibility.
 ORDER
CONFIRMATION & VERIFICATION
Occasionally we may have a question about your order. In
that event, we will try to email you to clear up any
questions we may have. We will NEVER email you under any
other circumstances, except in direct response to an email
you send us.
In other words, we never send spam (we though you might
appreciate that). If we are unable to contact you within
three business days, we will place your order on
indefinite hold until we hear from you.
Please make sure your shipping address and email address
are correct when placing an online order with us.
PAYPAL CREDIT CARD PAYMENT PROCESSING
In order
to help combat online fraud and ensure maximum credit card
security for our customers, we utilize PayPal for secure
online order processing and credit card clearing.
Paypal
accepts the following methods of payment on our behalf:
We do not
accept money orders, personal checks, or purchase orders
without pre-approval. If you are a New York State
accredited educational institution (i.e. public school
system) and wish to open a commercial account with us,
please
click here to contact us.
ONLINE PRIVACY POLICY
 Tri-County
Sewing Center is commitment to your online privacy.
The following is a statement of our privacy practices with
regard to this Web site.
Each time
you visit www.tricosew.com, our Web server automatically
recognizes your IP address, domain, the type of Internet
browser you are using, the type of computer operating
system you are using, and the domain name of the Web site
from which you linked to our site.
In
order to shop our online store, you must have "cookies"
enabled in your browser. The reason for this is quite
simple: unless you have cookies enabled, the items you
choose to purchase will not stay in your shopping cart.
These are temporary cookies, and only stay active in your
web browser until you leave our web site. Once you end
your web browsing session, they are gone. We only use
cookies in our online web "store" to make sure that the
items you purchase "stay in your shopping cart."
We use the
non-personally identifiable information that we collect
only to analyze site usage trends (e.g., by tracking user
movement through the site), to gather broad demographic
information for aggregate use, and to technically
administer the site. We collect and use this information
for internal purposes only, to make our site easier to
use, and to help us determine what is of most interest to
our users.
TRICOSEW.COM also collects and retains information that
you provide by sending us an email, filling out an online
form, ordering products through our online store, or
through similar means. We use this information only to
respond to the specific issue about which you contact us.
This information is NEVER shared with any other third
party. It is NEVER sold.
Questions
regarding this statement should be directed to
tricosew@twcny.rr.com.
Tri-County
Sewing Center implements industry standard security
practices.
TERMS & CONDITIONS
Tri-County
Sewing Center (tricosew.com) reserve the right to change
these Terms and Conditions of Use without notice. These
conditions set out the entire agreement between Tri-County
Sewing Center (tricosew.com) and you relating to your use
of this website.
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